If you are unable to travel, you must inform us in writing. The date on which we receive your cancellation is decisive for calculating the cancellation costs. The cancellation costs can be found in our General Terms and Conditions of Contract and Travel. As there are usually charges for changes and rebookings, please contact us on: 062 296 12 61
The procedure for reserving seats varies depending on the journey.
For online bookings, you can enter your wishes in the "Message" field.
Price differences for children, young people and adults are shown for individual offers. If no children's discount is shown, please call or use the contact form to find out about the relevant children's discount.
The transport of a foldable wheelchair or walking aids and other aids is free of charge with us. These aids are stowed in the luggage compartment. Our special bus with wheelchair lift for people with disabilities is used on some journeys. Please contact us on 062 296 12 61 to check the transport options and if you have any questions regarding the carriage of assistance dogs or accompanying persons
We offer free parking for the duration of your journey. Select the boarding point when you register: Olten, Haslistrasse 51 (Carhalle)
Yes, since 2006, car passengers in Switzerland have also had to wear their seat belts, and anyone who fails to do so can be fined.
No, smoking is not permitted on board our coaches. However, sufficient smoking breaks are always planned.
All our coaches have a toilet on board (except minibuses with up to 16 seats). This is for emergency use only. Short toilet breaks can be taken after consultation with the driver.
As standard, our coaches are equipped with seat belts, adjustable comfort seats, microphone, refrigerator, coffee machine, toilet*, air conditioning, radio / DVD. *(except minibuses up to 16 seats)
In relation to the responsibility and attendance time, a coach driver has a modest salary. If, in your opinion, the chauffeur has done a good job, it is still customary in our industry to honour the chauffeur with a tip for his competent service.
Yes, in the event of an accident, you are covered by the vehicle's liability insurance.
Luggage (suitcases, travel bags, etc.) is only insured against theft from the boot of the coach. Items that have been stolen from the passenger compartment (handbags, cameras, valuables, passports/papers, etc.) are not insured. We also cannot accept any liability for items outside the car.
According to Road Traffic Regulations Art. 3a Para. 4 VRV, no child restraint devices (child seats, buckets) are required in coaches for children aged 4 and over. If you are travelling with children under the age of 4, you must bring suitable child seats with you on the journey. Please note that coaches are equipped with lap belts. Child seats that need to be secured with three-point belts cannot be fastened in coache
Have you lost an item on the bus? It is quite possible that we have already found it. Please call us the next working day on 062 296 12 61 or use our contact form. If your item has been found, you can collect it from our office.
You can do this via our contact form. We rely on your feedback and suggestions of any kind so that we can continue to develop and improve. Positive feedback can also help us to improve the travel experience. This is the only way we can become better and increase the satisfaction of our guests.
When booking a package holiday, you can pay 50% of the total amount, up to a maximum of CHF 400 p/person, with Reka Money. Please send your cheques by registered mail to: Born Reisen AG, Aarauerstrasse 114, 4600 Olten. We accept no liability for lost consignments.
You are also welcome to hand in your cheques directly at our office at Aarauerstrasse 114 in Olten.
Currently, we do not accept card payments. However, if you wish, we can send you an invoice before the trip. Please just let us know in the message field.
Baloise Bank SoBa
4600 Olten
Konto Nr. S381730A
IBAN CH08 0833 4000 0S38 1730A
SWIFT KBSOCH22XXX
Yes, you can purchase travel vouchers from us. You can order travel vouchers by phone at 062 296 1261, at our office, or directly online.
If you have any questions or need assistance with unsubscribing from our newsletter, please feel free to contact us via email at anfrage@born-reisen.ch or use our contact form.
Your vacation funds are insured with us. Born Reisen is a participant in the Guarantee Fund of the Swiss Travel Agents Association. Find out what this means for you here.
